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Terms and Conditions - Terms of Use
Terms of use covers:
- General
- Governing Provisions
- Entire Agreement
- Minors
- General Ordering Information
- Prices
- Crocs' Right to Refuse Order and Cancel Purchase
- Delivery & Returns
- Warranty
- No Warranty
- Limitation of Liability
- Recall
- Force Majeure
- Intellectual Property Rights
- Governing Law and Jurisdiction
- Disclaimer promotions
- Title to Products
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General
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Thank you for visiting www.crocs.co.uk ("Website"). These general terms and conditions of sale ("Terms and Conditions") are applicable to all purchases of products on this Website.
This Website is operated by Crocs Europe B.V., a limited liability company incorporated under the laws of The Netherlands, with its main offices at Planeetbaan 4, 2132 HZ Hoofddorp, The Netherlands, registered at the Chamber of Commerce of Amsterdam, The Netherlands under No. 27276812 with V.A.T. No. 814 339 323 B01. Crocs Europe B.V. is a subsidiary of Crocs Inc. located at 13601 Via Varra Broomfield, Colorado 80020 USA (hereinafter collectively: "Crocs").
The terms "Crocs", "we", "us" and "our" when used in these Terms and Conditions means Crocs and its subsidiaries, divisions, branches, affiliates or companies under common ownership or control of Crocs.
The terms "you" and "your" when used in these Terms and Conditions means any person purchasing products on/through this Website.
This Website and its content are intended solely for personal and non commercial use by you. Any use of this Website or its content other than for personal and non-commercial purposes is prohibited.
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Governing Provisions
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Purchasing of products on this Website is subject to all applicable laws and regulations and to these Terms and Conditions. You accept, without limitation or qualification, these Terms and Conditions, which form a legally binding agreement between you and Crocs, when the first of the following occurs:
- (a) you order goods through this website;
- (b) you pay for the ordered goods;
- (c) you have received delivery of the whole or any part of the ordered goods; or
- (d) you have otherwise assented to these Terms and Conditions.
If you do not agree, please exit this Website.
These Terms and Conditions may be changed by us from time to time without specific notice to you. The latest Terms and Conditions will be posted on the Website, and you should always review these Terms and Conditions prior to using the Website to ensure that you have a current understanding of the Terms and Conditions under which you are permitted to access this Website. If you cannot access the Terms and Conditions via the Internet, we can provide a copy of the most recent Terms and Conditions by e-mail upon request. Please e-mail us at:
- [email protected] (in English)
- [email protected] (in German)
- [email protected] (in English)
- [email protected] (in French)
- [email protected] (in Dutch)
- [email protected] (in English)
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Entire Agreement
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These Terms and Conditions (together with our Privacy Policy and Terms of Use, which are expressly incorporated herein by reference and can be accessed on this Website) contain the entire understanding between you and us with respect to use of this Website and no representation, statement, inducement oral or written, not contained herein shall bind any party to this agreement. No additional or different terms or conditions will be binding upon us unless specifically agreed to in writing by an officer of Crocs. No other representative has any authority to waive, alter, vary or add to the terms hereof. Before using this Website please read through all these documents carefully.
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Minors
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This Website is a business and commercial site. As such, it is not intended for children or minors under the age of 18 years without the permission of a parent or guardian. In addition, you must be at least 18 years of age to make a purchase on this Website.
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General Ordering Information
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Orders can be placed any time, 24 hours a day, seven days a week.
We can only fulfill an order if the delivery address is a home or office address in one of the countries we ship to.
An order is placed once you click the “Proceed to payment” button on the "Check out" page in the ordering process. By clicking the submit button, your order is sent to us and displayed. Once we have received your order, an automated confirmation of receipt will be sent to the e-mail address specified by you in the ordering process. The e-mail will contain your order number and the details of your purchase. The purchase agreement has now been completed. We reserve the right to refuse your order or to cancel the purchase agreement.
When you send us your order, we may run certain checks on it before the order is fulfilled. These checks may include verifying your address and creditworthiness. By submitting your order, you agree to this.
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Prices
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The prices for the products displayed on the Website are inclusive of Value Added Tax (V.A.T.). On adding a product to your shopping cart, the V.A.T. applicable in the country to where the products are shipped to, will be added to the amount of your purchase.
Shipping costs are applied per order. The exact shipping costs depend on the country to which your order is shipped. V.A.T, shipping costs and all other taxes, fees or charges of any nature whatsoever imposed by any governmental authority shall be added to the total amount of your purchase.
The prices displayed on the Website are subject to change. We reserve the right to change prices at all times and without notice. The prices displayed on the Website at any moment are only valid at that moment.
Although the Website is composed with care, it may happen that the pricing information on the Website contains errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of spelling, pricing, or other errors in the website information.
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Crocs' Right to Refuse Order and Cancel Purchase
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We reserve the right, for whatever reason, to refuse any order or to cancel any purchase. Some of the situations in which we may do so are:
- (a)the product(s) is (are) not available and/or not in stock;
- (b) we have reason to believe you are purchasing for resale (you are a reseller and not an ordinary consumer);
- (c) your billing information is not correct or not verifiable;
- (d) your payment is not confirmed/authorized by our automated payment confirmation service;
- (e) the displayed price of the product(s) was incorrect; or
- (f) we could not deliver at the address provided by you
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Delivery & Returns
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If, after you have accepted delivery, you are not happy with what you ordered (e.g. you are not happy with the color or size), and wish to return the product, you may do so. You have a right to cancel your order within 30 days of receiving the product and all items should be returned in a saleable condition. Where goods are not being returned due to their being faulty (or quality related issue), you will be required to meet the cost of direct transport, return of the product to Crocs. All returns are addressed to our Warehouse based in The Netherlands.
To facilitate your return of the products we ask that you use the (a) Return Materials Authorization (”RMA”). The RMA comprises a RMA label and a RMA number. The RMA helps Crocs to properly process your return (by referring to your RMA number). To obtain your RMA:
- (a) If you are a registered customer, please log into your account. A RMA number can be requested next to the order details within 30 days after the delivery;
- (b) If you're not a registered customer, then please go to the Return Policy page at the bottom of the website you ordered from and fill in your order number and the billing last name, as per your order confirmation. Your order details will then show, after which you can select the products you want to return.
- (c) After placing the return you'll receive a RMA label. Please send the items back using this RMA (return) label
- (d) When the returned items have been received by us we will refund you in full the purchase costs and the original shipping costs. The refund will be within 30 days of your cancellation of the purchase.
Defective Products
Products should be checked upon delivery. If it appears that the products, at the time of delivery, are damaged or otherwise show material or manufacturing defects, please contact us per telephone or email to inform us of the details. In these circumstances, we will of course refund your purchase costs, original delivery costs and any costs you may incur in returning the purchase to Crocs, or if you prefer we will provide replacement products. If you have any concerns or questions please don't hesitate to contact the customer service.
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Warranty
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The warranty for Crocs Products applies to defects in materials and workmanship for a period of 90 days from the date of delivery of the Products to you. Products which you have reason to believe are defective as regards materials and workmanship, should be photographed and Customer Services should be contacted immediately. If, the products are deemed to be defective due to material or manufacturing defects from these photos, the products shall be repaired, be replaced or the purchase price and original costs of delivery refunded. Your rights under applicable law governing the sale of consumer goods remain unaffected by the warranty given in this article.
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No Warranty
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Except as set forth in section 9, all products are provided “as is”. Crocs makes no representation or warranty of any kind whatsoever, whether express, implied or statutory, including, without limitation, any implied warranties of merchantability, non-infringement or fitness for a particular purpose. No person (including any agent, dealer or representative of Crocs) is authorized to make any representation or warranty concerning products except to refer you to this warranty, and you acknowledge and agree that you have not relied on any other warranties or representations
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Limitation of Liability
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In no event shall Crocs be liable for any indirect, incidental or consequential damages of any kind, whether for breach of any warranty or otherwise. In no event shall our aggregate liability to you arising under or in any way related to your purchase order, the transaction to be entered into pursuant to it or these Terms and Conditions exceed the total amount paid by you for the products purchased. For the avoidance of doubt, nothing contained herein shall limit Crocs' liability for death or personal injury arising out of its negligence or for fraudulent misrepresentation.
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Recall
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You will cooperate fully with us and will provide all reasonable assistance in the event we recall any product(s). You shall notify us immediately if you know or suspect there is a possibility of products becoming or needing to become the subject of a recall.
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Force Majeure
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Crocs shall not be liable for any damage as a result of any delay or failure to deliver due to any act of God, act of yours, embargo or other governmental act, regulation or request, fire, accident, power outage, strike, slowdown or other labor difficulties, war, riot, act of terrorism, delay in transportation, defaults of common carriers, inability to obtain necessary labor, materials or manufacturing facilities or, without limiting the foregoing, any other delays beyond Crocs' control. In the event of any such delay the approximate indicated date of delivery shall be extended for a period equal to the time lost because of the delay. Your exclusive remedy for other delays and for Crocs' inability to deliver for any reason, shall be cancellation of your order for such products upon provision to Crocs of written notice to that effect.
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Intellectual Property Rights
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The Crocs logo, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this Website, unless otherwise noted, are service marks, trademarks (whether registered or not) and/or trade dress of Crocs (the "Marks"). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on the Website are the property of their respective owners. You are not authorized to display or use the Marks in any manner without our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners without the prior written permission of such owners.
You shall not to tamper, alter, detract from or otherwise change any of the Marks on the products. We retain all intellectual property rights in the products and you undertake that you shall do nothing which may damage, detract from or otherwise harm Crocs' ownership in and/or the value of such intellectual property rights. The use or misuse of the Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.
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Governing Law and Jurisdiction
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These Terms and Conditions and the transactions governed by these Terms and Conditions shall be exclusively governed and construed according to the laws of The Netherlands. The applicability of the Vienna Convention on the International Sale of Goods is explicitly excluded.
Any disputes relating to or arising out of these Terms and Conditions and/or any transactions governed by these Terms and conditions will be exclusively submitted to the competent court of Amsterdam, The Netherlands.
If you have any questions regarding these Terms & Conditions please contact the customer service.
You may also contact us at:
Crocs Europe B.V.
PO BOX 3013
2130 KA Hoofddorp
The Netherlands
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Disclaimer promotions
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- (a) Any orders placed before or after the discount period shall not benefit from the discount;
- (b) A discount cannot be used in combination with any other discount;
- (c) Crocs reserves the right to end any discount at any time;
- (d) Crocs reserves the right to extend any discount for any period;
- (e) If you have any questions please contact our customer service.
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Title to Products
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The title to any products ordered through this Website shall transfer to you upon receipt by us of full payment.
Privacy Policy - Customer Rights
Effective Date of this version: 17 March 2021
Thank you for visiting Crocs.co.uk, including the Crocs online store. This Website is operated by Crocs Europe B.V, (hereinafter: "Crocs" or "we" ). This Privacy Policy describes how we deal with your personal data when you use our Website.
We understand your concerns about privacy and we want to assure you that Crocs takes privacy matters seriously. Therefore, we are providing this Privacy Policy explaining our online information practices and the choices you can make about the way your information, including your personal data, is collected and used in connection with our Website, Crocs.co.uk.
If you have questions regarding this Privacy Policy, you may direct them to [email protected].
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What Type of Information Does Crocs Collect?
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Information You Manually Provide. We collect information, including personal data, you manually provide (using your keyboard, touchpad, and/or mouse) when you use our Website. At various places on the Website, we may request certain personal data, such as your name, phone number, email, billing address, and shipping address. You may choose to provide personal data to access or use certain features or services of the Website, such as making a purchase, registering on the Website, entering a contest or sweepstakes, filling out a survey, or providing feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information. If you choose not to provide information, however, you may not be able to access or use a particular service or feature on the Website.
Information From Third-Party Social Media Platforms. You may be able to register with, log on to, or enhance your profile on our Website by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform such as Facebook, Twitter or LinkedIn. By doing this, you are asking, and providing consent for, the third-party platform to send us information from your profile on that platform. We treat that information as we do any other information you give to us when you register, log on, or enhance your profile.
Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser. It typically includes your IP address, the address of the web page you were visiting when you accessed our Website, the name of your operating system, the name and version of your browser, and the date and time of your visit. The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings. We use this information to improve the content and functionality of this Website, and to better understand and serve our visitors. The information we receive from your web browser does not, in and of itself, identify you personally. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.
Information From Your Mobile or Tablet Device. Likewise, if you access our Website through your mobile or tablet device, we may automatically collect certain information from or about your device. The types of information we may collect include the type of device you use, the IP address of your device, your device’s operating system, and the type of mobile or tablet Internet browsers you use.
Information Collected Using “Cookies” and Other Web Technologies. Most websites use “cookies” and/or similar technologies to place information about a user’s visit to that website in a small data text file that is stored on the user’s computer. Some browsers automatically accept cookies, but you may be able to configure your browser to prevent the use of cookies. Crocs may use cookies to make our services available or easier for you to use. For instance, we may use cookies to store preferences or items in your shopping cart between visits. Personal data may be among the types of information stored in a cookie. For example, if you choose the “remember me” option when logging on, we may store your email address in a cookie to expedite your future log-ons. We may also use cookies for the purpose of delivering tailored advertisements to you.
Acceptance of cookies is not a requirement to browse our Website, however certain features and services may require the use of cookies to work properly, including our shopping cart and check-out features. If you would like to place an order on our Website without the use of cookies, please email Customer Service.
In addition to cookies, we may also use “web beacons” and other web technologies to manage our Website and email. A web beacon is a small bit of computer code. Web beacons may be used to count how many people visit a web page or tell us whether an email has been opened. We may link the information we collect using web beacons and other web technologies to personal data.
Name Cookie Type Cookie Purpose Expires Domain Vendor Privacy Policy __cfduid Analytics We use this cookie to collect anonoymous statistics in order to tailor our website to consumer preferences. 12 Months .crocs.co.uk __cq_seg Analytics We use this cookie to collect anonoymous statistics in order to tailor our website to consumer preferences. 30 Days .crocs.co.uk __cq_uuid Analytics We use this cookie to identify previous visitors to our websites on any of the devices we believe they use. 12 Months .crocs.co.uk _caid Functionality This cookie is used to track sales that have come in via link managed by our partner Channel Advisor. It is not used to support the delivery of targeted marketing and advertising communications. 30 Days .crocs.co.uk _cavisit Functionality This cookie is used to track sales that have come in via link managed by our partner Channel Advisor. It is not used to support the delivery of targeted marketing and advertising communications. Session .crocs.co.uk _ga Analytics Google Analytics provides anonymous statistical information for us. They process information from other cookies used on our sites so we know how many page views we have, how many users we have, what browsers they are using (so we can target our resources in the right way to maximise compatibility for the majority of our users) and, in some cases, in which country, city or region they are located. 2 Years .crocs.co.uk _gid Analytics Google Analytics provides anonymous statistical information for us. They process information from other cookies used on our sites so we know how many page views we have, how many users we have, what browsers they are using (so we can target our resources in the right way to maximise compatibility for the majority of our users) and, in some cases, in which country, city or region they are located. 1 Days .crocs.co.uk _uetsid Advertising We use this cookie to identify and tailor our website to users of the Bing search engine Session .crocs.co.uk _vwo_uuid_v2 Advertising We use this cookie to identify previous visitors to our websites on any of the devices we believe they use. 12 Months .crocs.co.uk aam_uuid Advertising We use this cookie to identify previous visitors to our websites on any of the devices we believe they use. 30 Days .crocs.co.uk AMCV_986A1C8B532961230A490D4D%40AdobeOrg Analytics Adobe Analytics provides anonymous statistical information for us. They process IP addresses and information from other cookies used on our sites so we know how many page views we have, how many users we have, what browsers they are using (so we can target our resources in the right way to maximise compatibility for the majority of our users) and, in some cases, in which country, city or region they are located. 2 Years .crocs.co.uk AMCVS_986A1C8B532961230A490D4D%40AdobeOrg Analytics Adobe Analytics provides anonymous statistical information for us. They process IP addresses and information from other cookies used on our sites so we know how many page views we have, how many users we have, what browsers they are using (so we can target our resources in the right way to maximise compatibility for the majority of our users) and, in some cases, in which country, city or region they are located. Session .crocs.co.uk check Functionality This cookie is used to tailor our website functionality based on past user interactions. Session .crocs.co.uk cto_lwid Functionality This cookie is used to tailor our website functionality based on past user interactions. 1 Year .crocs.co.uk mbox Functionality This cookie is used to manage optimization of our website to consumer responses. 2 Years .crocs.co.uk RES_SESSIONID Functionality This cookie is used to tailor our website functionality based on past user interactions. Session .crocs.co.uk RES_TRACKINGID Functionality This cookie is used to tailor our website functionality based on past user interactions. 1 Years 11 Months .crocs.co.uk ResonanceSegment Functionality This cookie is used to tailor our website functionality based on past user interactions. 1 Months .crocs.co.uk s_cc Analytics Adobe Analytics provides anonymous statistical information for us. They process IP addresses and information from other cookies used on our sites so we know how many page views we have, how many users we have, what browsers they are using (so we can target our resources in the right way to maximise compatibility for the majority of our users) and, in some cases, in which country, city or region they are located. Session .crocs.co.uk s_lastvisit Analytics Adobe Analytics provides anonymous statistical information for us. They process IP addresses and information from other cookies used on our sites so we know how many page views we have, how many users we have, what browsers they are using (so we can target our resources in the right way to maximise compatibility for the majority of our users) and, in some cases, in which country, city or region they are located. 3 Years .crocs.co.uk s_nr Analytics Adobe Analytics provides anonymous statistical information for us. They process IP addresses and information from other cookies used on our sites so we know how many page views we have, how many users we have, what browsers they are using (so we can target our resources in the right way to maximise compatibility for the majority of our users) and, in some cases, in which country, city or region they are located. 30 Days .crocs.co.uk suid Analytics We use this cookie to identify previous visitors to our websites on any of the devices we believe they use. 12 Months .crocs.co.uk __cq_dnt Analytics We use this cookie to collect anonymous statistics in order to tailor our website to consumer preferences. Session .crocs.co.uk __olapicU Analytics We use this cookie to collect anonymous statistics in order to tailor our website to consumer preferences. 28 Days .crocs.co.uk btpdb.RFE3R2G.dGZjLjU2Nzk5Mw Functionality This cookie is used to identify visitors to our websites in order to manage delivery of functionality and 3rd Party partner integrations. Session .crocs.co.uk btpdb.RFE3R2G.Z2xvYmFsIDo6IHV0aWxzIDo6IGlkZW50aXR5 Functionality This cookie is used to identify visitors to our websites in order to manage delivery of functionality and 3rd Party partner integrations. 12 Months .crocs.co.uk cqcid Analytics We use this cookie to collect anonymous statistics in order to tailor our website to consumer preferences. Session .crocs.co.uk dw_dnt Necessary This cookie is used to track and comply with user consent to place and read cookies and share data with 3rd Parties per our Privacy Policy. Session .crocs.co.uk dwac_XXXX Analytics This cookie is used to track how many page views we have, how many users we have, what browsers they are using and what content they find useful. Session .crocs.co.uk dwanonymous_XXXXX Necessary This cookie is used to identify anonymous visitors to our website from one page to another. 6 months .crocs.co.uk dwsecuretoken_XXXXX Necessary Ths cookie is used to determine the consumer's desired security mode while browsing our website. Session .crocs.co.uk dwsid Functionality This cookie is used to identify anonymous visitors to our website from one page to another. Session .crocs.co.uk emailSignupTimer Functionality This cookie is used to tailor our website functionality based on past user interactions. 5 Months .crocs.co.uk lastVisitAC Analytics Adobe Analytics provides anonymous statistical information for us. They process IP addresses and information from other cookies used on our sites so we know how many page views we have, how many users we have, what browsers they are using (so we can target our resources in the right way to maximise compatibility for the majority of our users) and, in some cases, in which country, city or region they are located. 30 Days .crocs.co.uk liveagent_oref Functionality We use this cookie to enable our customer service live chat tool. 10 Years .crocs.co.uk liveagent_ptid Functionality We use this cookie to enable our customer service live chat tool. 10 Years .crocs.co.uk liveagent_sid Functionality We use this cookie to enable our customer service live chat tool. Session .crocs.co.uk liveagent_vc Functionality We use this cookie to enable our customer service live chat tool. 10 Years .crocs.co.uk sid Functionality This cookie is used to identify anonymous visitors to our website from one page to another. Session .crocs.co.uk _gaos Analytics This cookie is used to track how many page views we have, how many users we have, what browsers they are using and what content they find useful. 1 Years 11 Months .crocs.co.uk _gaost Analytics This cookie is used to track how many page views we have, how many users we have, what browsers they are using and what content they find useful. 1 Years 11 Months .crocs.co.uk _gat Analytics This cookie is used to track how many page views we have, how many users we have, what browsers they are using and what content they find useful. Session .crocs.co.uk mp_crocs_uk_mixpanel Analytics This cookie is used to track how many page views we have, how many users we have, what browsers they are using and what content they find useful. 12 Months .crocs.co.uk https://mixpanel.com/legal/privacy-policy/ IR_XXXX Necessary This cookie is used to track sales that have come in via an affiliate network link operated by our partner Impact Radius. It is not used to support the delivery of targeted marketing and advertising communications. 5 years .crocs.co.uk 01AI Functionality This cookie is used to manage the speed of delivery for our website experience. 1 year abmr.net https://www.akamai.com/uk/en/privacy-policies/ -
More Information On “First Party” Advertising
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First-party advertising works this way: When you visit our Website, we may deliver a cookie to your browser. When you leave our Website and travel elsewhere on the Internet, we may use the cookie to recognize you as someone who has visited our Website, to assume that you are interested in our products, and to deliver an advertisement to you that promotes our products. Although we may work with a vendor to deliver and read our first-party cookies and to serve advertisements on our behalf, our vendors may not use these first-party cookies to recognize you as someone who may be interested in the goods/services of the vendors’ other clients.
You can opt out of first-party advertising by clicking here. When you do, we will deliver an “opt-out” cookie to your browser. When you visit our Website in the future, the opt-out cookie will tell us that you have opted out of Crocs’ cookies for first-party targeted advertisements.
Please note that the opt-out cookie will only prevent delivery of first-party advertising cookies. First-party cookies are different than third-party cookies. Third-party cookies track your online behaviors across nonaffiliated websites for the purpose of delivering targeted advertisements not only for Crocs but for a variety of other companies. To learn more about online behavioral advertising and the choices you have about the delivery of third-party cookies, read the next section.
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Cookies Delivered by Third Parties
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In addition to the cookies we deliver to your computer through our Website, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Website. To learn more about Google Analytics, click here. We also participate in Salesforce Audience Studio to better understand how you use our Website and apps across the various devices you use, and to deliver tailored marketing and promotions. Click here to learn more about how Salesforce does this. Other third parties may deliver cookies to your computer for the purpose of tracking your online behaviors across nonaffiliated websites and delivering targeted advertisements either on our Website or on other websites.
You have choices about the collection of information by third parties on our Website. For example, if you don’t want information about your visit to our Website sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to Crocs.
In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to our Website or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on our Website do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies. Please note that the industry-developed opt-out mechanism described above is device specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices, you need to visit the opt-out page from each device.
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Our Use of Your Information
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We use the information we collect through our Website for the following purposes:
As required to establish and fulfill a contract with you, for example if you make a purchase from us or request certain services. This includes verifying your identity, taking payments, communicating with you, providing customer services and arranging the delivery of our products;
As required by us to enable our business and pursue our legitimate interests, we use your data for the following purposes:
- We will use your information to provide services you have requested, and respond to any comments or complaints you may send us;
- We monitor use of our products and services, and may invite you to participate in surveys and use your information to help us monitor, improve and protect our products, content, services and websites;
- We may monitor your use of our Website and services to better understand your needs and interests and tailor your experience on our Website and in our communications to you;
Compliance with applicable laws and protection of our legitimate business interests and legal rights, such as for security, credit and fraud prevention purposes, and for use in connection with legal claims, compliance, regulatory, investigative purposes.
In accordance with your preferences and where needed with your consent, we may send you direct marketing communications such as promotions, offers and newsletters in relation to our products and services. In each of these communications you will be given an opportunity to opt out by following the instructions in the communication.
More information on how we use personal data collected as part of a contest or promotion. When you enter a contest or other promotion, we may ask you for certain personal data to be used in relation to the promotion, such as to administer the contest, send you promotional emails, notify winners and make the winners’ list publicly available (pursuant to applicable law). In cases where the contest or promotional offer is co-branded with or sponsored by another party, we may share your information with that party. Entering such contests and providing the required personal data is your choice; you do not need to provide such information or enter such contests to browse or otherwise use our Website.
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Your Choices
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In General. We respect your right to make choices about the ways we collect, use, and disclose the information you provide on or through this Site. We strive to provide choices to you at a meaningful time and in a meaningful place. This Notice describes some of your other choices, such as your choice to opt out of receiving “cookies.”
Do Not Track Mechanisms. Your browser may deliver a “Do-Not-Track (‘DNT’) signal” to this Site. Because of the changing state of technology and indecision within the technology and marketing industries regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals.
Previously Expressed Preferences. You may be able to change previously expressed preferences regarding how we use information you provide on or through this Site. For example, if you have provided your contact information and receive periodic emails from us, you may decide to stop receiving those emails by clicking the “unsubscribe” link in an email’s footer. You may be able to change other preferences through an account you create on this Site. Otherwise, please contact us using the information provided above.
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Steps We Take to Safeguard your Information
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We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of information you submit on or through our Website in accordance with applicable legislation and regulations. For example, when collecting credit card information for online purchases, we offer secured-service transactions that encrypt your information in transit to thwart others from intercepting or misusing it.
Unfortunately, no website, server, or database is completely secure or “hacker proof.” We therefore cannot guarantee that your personal data will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Further, we cannot control dissemination or use of personal data contained in User-Generated Content you post on or through our Website, and you should have no expectation of privacy in such information.
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Crocs may share the personal data described in this Privacy Policy in the following ways:
Third–Party Service Providers. Crocs shares information collected through this Website with third-party service providers who act for or on its behalf. For example, we may use third-party vendors to design and operate our Website such as Adobe Target; to host our Website or parts thereof such as Akamai; to conduct surveys such as Iperceptions; and to help us with our promotional efforts such as Adobe Analytics. These third parties may need information about you to perform their functions. We use Olapic Inc. and the Olapic affiliates Olapic Ltd. (UK) and Olapic Argentina S.A. and Monotype Imaging Inc. (collectively, “Olapic”) which process the following personal data from social media users and users of our Website to gather and make available images from social media platforms:
- Social media users: Email-Address, image, IP address, location, social media username and timestamp
- Users accessing the Website: IP address, timestamp and, in case of a purchase, purchased product ID, transaction ID, transaction price, date of purchase, unique ID (that we have assigned to you), email-address, and username (if provided by you to us). Olapic may transmit your personal data to further external third parties as described in their privacy policy which is accessible at www.olapic.com/privacy-policy.
We have contracts in place with these third-party service providers to ensure protection of your personal data.
Other Users of This Website. At some places, our Website allows you to submit "User-Generated Content" by using the tools we make available. One way that User-Generated Content differs from other information you provide to us is that, once submitted, User-Generated Content is made available on our Website to others. Examples of User-Generated Content are information you provide as part of a promotion, which may include images and video content you submit or comments you make in response to a blog or social media post. Any personal data contained in User-Generated Content you submit can be read, collected, shared, or used by others, and could potentially be used to send you unsolicited messages. In addition, we may use User-Generated Content you submit on or through our Website for advertising campaigns and other promotions. Therefore, you should have no expectation of privacy with respect to User-Generated Content you submit on or through our Website. You should not submit any User-Generated Content you do not wish to make available to the general public, and you must take special care to make sure your submissions comply with our Terms of Use. In particular, your submissions must not violate the privacy or other rights of others.
Third-Party Social Media Platforms. We may share your email address or phone number with a third-party social media platform to confirm that you use the platform so that we can effectively advertise to you through it. Receiving your email address or phone number for this purpose informs these third-party social media platforms that you are a Crocs customer, and they may be allowed to use this information about you for their own marketing purposes. However, we prohibit third-party social media platforms from retaining or using any email address or phone number we provide to them that does not match one they already possess. In addition, we may provide functionality on our Website that allows you to automatically post information about the actions you take on our Website to a third-party social media platform. If you choose to take advantage of this functionality, people with access to your profile on the third-party platform may be able to see the actions you have taken—for example, the items you have purchased. Further, if you choose to link your profile on our Website with an account on a third-party social media platform, we may share the information in your profile with that third-party platform.
Affiliates and Subsidiaries. We may share your information with our affiliates and subsidiaries for their own marketing purposes. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in” as required by applicable law.
Business Partners. From time to time, we may share your information with selected third parties (other than our service providers, affiliates, or subsidiaries) for their own marketing purposes, in accordance with applicable law and with your consent. For example, in cases where a contest or promotional offer is co-branded with or sponsored by another party, you may not be able to opt out of our sharing your information with that party. Rather, you should not participate in the contest or promotion if you do not want us to share your information with our co-sponsor.
Business Negotiations. We may contemplate, for strategic or other reasons, selling, buying, merging, or otherwise reorganizing one or more of our businesses. In negotiating with a third party about entering into such an arrangement, and in completing the transaction, we may need to disclose your information. In such cases, we will take reasonable measures to protect the information we disclose, for example, by requiring a prospective purchaser to sign a non-disclosure agreement limiting the use and protecting the confidentiality of the information.
Business Transfers. We may transfer the information you submit on or through our Website to any organization that, in whole or in part, acquires or merges with us, prior to and in connection with such transaction. Such information will be protected to the extent required by law.
Compliance With Laws and Protection of Our Rights and the Rights of Others. Crocs may be obligated to cooperate with various law enforcement inquiries. Crocs reserves the right to share or transfer your information to comply with a legal requirement and to disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
As Described in a Privacy Notice. We reserve the right to disclose your information as described in any privacy notice posted on a page of our Website where you provide that information.
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Links to Other Sites
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This Privacy Policy applies only to our Website. You may visit other websites, through links on our Website, which may collect, use and share your personal data in accordance with their own privacy policies. The information practices of those websites linking from or to our Website are not covered by this Privacy Policy and we are not responsible for the privacy practices of such linked sites. We encourage you to be cautious before you disclose your personal data to others. If you register for Crocs on another website or use a website providing a service for Crocs, that website may provide personal data about you and your transactions back to Crocs.
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Rights in Relation to Your Information
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You are entitled to ask Crocs for a copy of your information, to correct it, erase or restrict its processing, or to ask us to transfer (parts of) this information to other organizations. You also have the right to object to certain processing activities, such as the profiling we may perform for the purposes of direct marketing as described in this Privacy Policy.
Where we have asked for your consent to process your data, you have the right to withdraw this consent, for example by using the opt-out and unsubscribe functionalities in our communications to you.
These rights can be limited where we can demonstrate that we have a legal requirement or legitimate ground to process your data. Under such circumstances we are able to retain your data even if you withdraw your consent.
You always have the opportunity to review and change the information you provide to us by logging into the Website and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the “My Account” section of the site.
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How Long We Retain Your Data
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Where you are a customer, Crocs will keep your information for the duration of any contractual relationship you have with us, and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this notice. Laws may require us to hold certain information for specific periods. In other cases, Crocs may retain data for an appropriate period after any relationship with you ends to protect itself from legal claims, or to administer its business.
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A Special Note About Children’s Privacy
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You must be at least 16 years old to have our permission to use this Website, and at least 18 years old to register on our site or make any purchases in our online store. We do not knowingly collect, use or disclose personal data from or about visitors under 16 years of age. If you are under the age of 16, you can use this service only in conjunction with your parent’s or guardian’s permission.
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Privacy Policy Changes
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Crocs reserves the right to change, modify, add or remove portions of this Privacy Policy at any time and without prior notice, by posting the revised version of this Privacy Policy on the Website. Your use of our Website following any such change constitutes your agreement that all information collected from or about you through the Website after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy.
To alert you to these changes, we will provide a notice at the top of this Privacy Policy for at least 30 days after the new effective date. Unless the change is a minor change (such as a change in our contact information) or a non-substantive change (such as the reformatting of our Privacy Policy), we will also post notices (a) on our home page and/or on the relevant pages of our Website and (b) on any notice providing highlights of this Privacy Policy for 30 days after the new effective date to alert you to the change.
From time to time, for example, because of changes in the law or technology or the way we operate our business, we may ask your permission to use the information we have collected from you in new or different ways. We will do this by sending you a notice by email at the last email address you provided us, asking you to agree to the change. If you do not expressly agree to the change, we may, at our discretion, delete all or some of your personal data from our databases to avoid using your information in ways to which you have not consented.
You may access the current version of this Privacy Policy at any time by clicking on the link marked “Privacy Policy” at the bottom of each page of our Website.
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Transfer of Data Abroad
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Some of your data may be shared with or processed by our parent company, Crocs, Inc. and its service providers in the USA. We provide an adequate protection of such transfers by applying the EU Commission approved standard contractual clauses (read more here) and appropriate Privacy Shield certifications (read more here).
For other service providers and third parties outside of the EEA that are not subject to an adequacy decision (read more here) from the EC we apply the EU Commission approved standard contractual clauses (read more here).
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Contacting Crocs with Questions or Comments
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If you have further questions about Crocs' Privacy Policy or comments on how we can improve the Crocs shopping experience, please do not hesitate to e-mail us at [email protected].
Need more help? You can refer to our Help Center or email one of our friendly Customer Service Specialists at [email protected].
You may also contact us at:
Crocs Europe B.V.
PO Box 3013
2130 KA Hoofddorp
The Netherlands
We always enjoy hearing from you and appreciate your business. Should you nonetheless have unresolved concerns, you have the right to lodge a complaint with your data protection authority.