As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible. To view the online tracking, please see the following options:

1. After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.
2. If you are a registered customer you can also go to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Order Number” column. This takes you to the courier's website.

United Kingdom £ 4.95

4 – 5 working days GLS

For delivery to other countries please visit crocs.eu.

NOTE:

• Free Delivery available.
• Unfortunately we are unable to deliver to Islands. Deliveries to the mainland of UK are accepted.
• We do not deliver to P.O. boxes.

As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible.To view the online tracking, please see the following three options:

• After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.
• If you are a registered customer you can also go to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Order Number” column. This takes you to the courier's website.
• If you are not a registered customer you can track your order by clicking on the track and trace link on the bottom of the homepage. Fill in your order number (eight numbers and three capital letters, e.g. 01234567CGB) and billing last name. On the right side you find the tracking link which takes you to the courier’s website.

• Changing Your Order: Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.
• Canceling Your Order: You may cancel an order within 30 minutes of submitting. For information about refunds or exchanges, please see our return policy.

Your invoice will be sent to you via a separate email. Please note it is currently not possible to enter an alternative delivery address to the billing address.

If you have received multiple order confirmations with different order numbers, this means you have placed 2 or more orders. If this wasn't your intention, please contact our Customer Service.

All Crocs™ product orders are dispatched from The Netherlands.

If you feel an item purchased at Crocs.co.uk was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.