Terms of Use


  • 1. General

    Thank you for visiting www.crocs.co.uk ("Website"). These general terms and conditions of sale ("Terms and Conditions") are applicable to all purchases of products on this Website.

    This Website is operated by Crocs Europe B.V., a limited liability company incorporated under the laws of The Netherlands, with its main offices at Planeetbaan 4, 2132 HZ Hoofddorp, The Netherlands, registered at the Chamber of Commerce of Amsterdam, The Netherlands under No. 27276812 with V.A.T. No. 814 339 323 B01. Crocs Europe B.V. is a subsidiary of Crocs Inc. located at 7477 East Dry Creek Parkway, Niwot, Colorado 80503, U.S.A (hereinafter collectively: "Crocs").

    The terms "Crocs", "we", "us" and "our" when used in these Terms and Conditions means Crocs and its subsidiaries, divisions, branches, affiliates or companies under common ownership or control of Crocs.

    The terms "you" and "your" when used in these Terms and Conditions means any person purchasing products on/through this Website.

    This Website and its content are intended solely for personal and non commercial use by you. Any use of this Website or its content other than for personal and non-commercial purposes is prohibited.

    2. Governing Provisions

    Purchasing of products on this Website is subject to all applicable laws and regulations and to these Terms and Conditions. You accept, without limitation or qualification, these Terms and Conditions, which form a legally binding agreement between you and Crocs, when the first of the following occurs:

    (a) you order goods through this website;
    (b) you pay for the ordered goods;
    (c) you have received delivery of the whole or any part of the ordered goods; or
    (d) you have otherwise assented to these Terms and Conditions.

    If you do not agree, please exit this Website.

    These Terms and Conditions may be changed by us from time to time without specific notice to you. The latest Terms and Conditions will be posted on the Website, and you should always review these Terms and Conditions prior to using the Website to ensure that you have a current understanding of the Terms and Conditions under which you are permitted to access this Website. If you cannot access the Terms and Conditions via the Internet, we can provide a copy of the most recent Terms and Conditions by e-mail upon request. Please e-mail us at:

     

    3. Entire Agreement

    These Terms and Conditions (together with our Privacy Policy and Terms of Use, which are expressly incorporated herein by reference and can be accessed on this Website) contain the entire understanding between you and us with respect to use of this Website and no representation, statement, inducement oral or written, not contained herein shall bind any party to this agreement. No additional or different terms or conditions will be binding upon us unless specifically agreed to in writing by an officer of Crocs. No other representative has any authority to waive, alter, vary or add to the terms hereof. Before using this Website please read through all these documents carefully.

    4. Minors

    This Website is a business and commercial site. As such, it is not intended for children or minors under the age of 18 years without the permission of a parent or guardian. In addition, you must be at least 18 years of age to make a purchase on this Website.

    5. General Ordering Information

    Orders can be placed any time, 24 hours a day, seven days a week.

    We can only fulfill an order if the delivery address is a home or office address in one of the countries we ship to. Please see the link on this Website to Frequently Asked Questions ("FAQs") for a list of countries where we ship to.

    An order is placed once you click the “continue to checkout” button on the "Check and Confirm" page in the ordering process. By clicking the submit button, your order is sent to us and displayed. Once we have received your order, an automated confirmation of receipt will be sent to the e-mail address specified by you in the ordering process. The e-mail will contain your order number and the details of your purchase. The purchase agreement has now been completed. We reserve the right to refuse your order or to cancel the purchase agreement.

    When you send us your order, we may run certain checks on it before the order is fulfilled. These checks may include verifying your address and creditworthiness. By submitting your order, you agree to this.

    6. Prices

    The prices for the products displayed on the Website are inclusive of Value Added Tax (V.A.T.). On adding a product to your shopping cart, the V.A.T. applicable in the country to where the products are shipped to, will be added to the amount of your purchase.

    Shipping costs are applied per order. The exact shipping costs depend on the country to which your order is shipped. For details on the rates per country please see the link on this Website to the FAQs page. V.A.T, shipping costs and all other taxes, fees or charges of any nature whatsoever imposed by any governmental authority shall be added to the total amount of your purchase.

    The prices displayed on the Website are subject to change. We reserve the right to change prices at all times and without notice. The prices displayed on the Website at any moment are only valid at that moment.

    Although the Website is composed with care, it may happen that the pricing information on the Website contains errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of spelling, pricing, or other errors in the website information.

    7. Crocs' Right to Refuse Order and Cancel Purchase

    We reserve the right, for whatever reason, to refuse any order or to cancel any purchase. Some of the situations in which we may do so are:

    (a)the product(s) is (are) not available and/or not in stock;
    (b) we have reason to believe you are purchasing for resale (you are a reseller and not an ordinary consumer);
    (c) your billing information is not correct or not verifiable;
    (d) your payment is not confirmed/authorized by our automated payment confirmation service;
    (e) the displayed price of the product(s) was incorrect; or
    (f) we could not deliver at the address provided by you

    8. Delivery & Returns

    If, after you have accepted delivery, you are not happy with what you ordered (e.g. you are not happy with the color or size), and wish to return the product, you may do so. You have a right to cancel your order within 90 days of receiving the product and all items should be returned in a saleable condition. 

    To facilitate your return of the products we ask that you:
    (a)Use a Return Materials Authorization (”RMA”). The RMA comprises a RMA label and a RMA number. The RMA helps Crocs to properly process your return (by referring to your RMA number).
    (b)If you are a registered customer, please log into your account. A RMA number can be requested next to the order details within 90 days after the delivery;
    (c)If you're not a registered customer, then please go to the Return Policy page at the bottom of the website you ordered from and fill in your order number and the billing last name, as per your order confirmation or invoice. Your order details will then show, after which you can select the products you want to return.
    (d) You will receive your returns label in link form per email the same day.  Please print this label, attach it to the package and return it via regular post.  Your returning items will be sent to our collection point in the United Kingdom.  Crocs will then collect your returning order in the UK and return it to our warehouse in The Netherlands.
    (e)After your returned items have been received by us we will refund you in full the purchase costs and the original shipping costs should the entire order be returned.
    (f) Your refund will be processed within approximately 14 working days of your returning items being received and processed.

     

    Defective Products

     

    Products should be checked upon delivery. If it appears that the products, at the time of delivery, are damaged or otherwise show material or manufacturing defects, please contact us per telephone or email to inform us of the details. In these circumstances, we will of course refund your purchase costs, original delivery costs and any costs you may incur in returning the purchase to Crocs, or if you prefer we will provide replacement products. Please refer to our FAQs page for any questions that you might have. If you wish to contact our Customer Service, you may do so at websales@crocs.com.

    9. Warranty

    The warranty for Crocs Products applies to defects in materials and workmanship for a period of 90 days from the date of delivery of the Products to you. Products which you have reason to believe are defective as regards materials and workmanship, should be photographed and Customer Services should be contacted immediately. If, the products are deemed to be defective due to material or manufacturing defects from these photos, the products shall be repaired, be replaced or the purchase price and original costs of delivery refunded. Your rights under applicable law governing the sale of consumer goods remain unaffected by the warranty given in this article.

    10. No Warranty

    Except as set forth in section 9, all products are provided “as is”. Crocs makes no representation or warranty of any kind whatsoever, whether express, implied or statutory, including, without limitation, any implied warranties of merchantability, non-infringement or fitness for a particular purpose. No person (including any agent, dealer or representative of Crocs) is authorized to make any representation or warranty concerning products except to refer you to this warranty, and you acknowledge and agree that you have not relied on any other warranties or representations.

    11. Limitation of Liability:

    In no event shall Crocs be liable for any indirect, incidental or consequential damages of any kind, whether for breach of any warranty or otherwise. In no event shall our aggregate liability to you arising under or in any way related to your purchase order, the transaction to be entered into pursuant to it or these Terms and Conditions exceed the total amount paid by you for the products purchased. For the avoidance of doubt, nothing contained herein shall limit Crocs' liability for death or personal injury arising out of its negligence or for fraudulent misrepresentation.

    12. Recall

    You will cooperate fully with us and will provide all reasonable assistance in the event we recall any product(s). You shall notify us immediately if you know or suspect there is a possibility of products becoming or needing to become the subject of a recall.

    13. Force Majeure

    Crocs shall not be liable for any damage as a result of any delay or failure to deliver due to any act of God, act of yours, embargo or other governmental act, regulation or request, fire, accident, power outage, strike, slowdown or other labor difficulties, war, riot, act of terrorism, delay in transportation, defaults of common carriers, inability to obtain necessary labor, materials or manufacturing facilities or, without limiting the foregoing, any other delays beyond Crocs' control. In the event of any such delay the approximate indicated date of delivery shall be extended for a period equal to the time lost because of the delay. Your exclusive remedy for other delays and for Crocs' inability to deliver for any reason, shall be cancellation of your order for such products upon provision to Crocs of written notice to that effect.

    14. Intellectual Property Rights

    The Crocs logo, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this Website, unless otherwise noted, are service marks, trademarks (whether registered or not) and/or trade dress of Crocs (the "Marks"). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on the Website are the property of their respective owners. You are not authorized to display or use the Marks in any manner without our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners without the prior written permission of such owners.

    You shall not to tamper, alter, detract from or otherwise change any of the Marks on the products. We retain all intellectual property rights in the products and you undertake that you shall do nothing which may damage, detract from or otherwise harm Crocs' ownership in and/or the value of such intellectual property rights. The use or misuse of the Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.

    15. Governing Law and Jurisdiction

    These Terms and Conditions and the transactions governed by these Terms and Conditions shall be exclusively governed and construed according to the laws of The Netherlands. The applicability of the Vienna Convention on the International Sale of Goods is explicitly excluded.

    Any disputes relating to or arising out of these Terms and Conditions and/or any transactions governed by these Terms and conditions will be exclusively submitted to the competent court of Amsterdam, The Netherlands.

    If you have any questions regarding these Terms & Conditions, you may refer to our FAQ page or e-mail us at websales@crocs.com

    You may also contact us at:
    Crocs Europe B.V.
    Planeetbaan 4
    2132 HZ Hoofddorp,
    The Netherlands

    16. Disclaimer promotions

    (a) Any orders placed before or after the discount period shall not benefit from the discount;
    (b) A discount cannot be used in combination with any other discount;
    (c) Crocs reserves the right to end any discount at any time;
    (d) Crocs reserves the right to extend any discount for any period;
    (e) If you have any questions please contact our customer service.

    17. Title to Products

    The title to any products ordered through this Website shall transfer to you upon receipt by us of full payment.

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