Delivery & Returns
If, after you have accepted delivery, you are not happy with what you ordered (e.g. you are not happy with the color or size), and wish to return the product, you may do so. You have a right to cancel your order within 30 days of receiving the product and all items should be returned in a saleable condition. Where goods are not being returned due to their being faulty (or quality related issue), you will be required to meet the cost of direct transport, return of the product to Crocs.
To facilitate your return of the products we ask that you:
(a) use a Return Materials Authorization (”RMA”). The RMA comprises a RMA label and a RMA number. The RMA helps Crocs to properly process your return (by referring to your RMA number).
(b)If you are a registered customer, please log into your account. A RMA number can be requested next to the order details within 30 days after the delivery;
(c)If you're not a registered customer, then please go to the Return Policy page at the bottom of the website you ordered from and fill in your order number and the billing last name, as per your order confirmation or invoice. Your order details will then show, after which you can select the products you want to return.
(d)You will receive your returns label in link form per email the same day. Please print this label, attach it to the package and return it via regular post. Your returning items will be sent to our collection point in the United Kingdom. Crocs will then collect your returning order in the UK and return it to our warehouse in The Netherlands.
(e)After your returned items have been received by us we will refund you in full the purchase costs and the original shipping costs, should the entire order be returned.
(f) Your refund will be processed within approximately 14 working days of your returning items being received and processed.
Products should be checked upon delivery. If it appears that the products, at the time of delivery, are damaged or otherwise show material or manufacturing defects, please contact us per telephone or email to inform us of the details. In these circumstances, we will of course refund your purchase costs, original delivery costs and any costs you may incur in returning the purchase to Crocs, or if you prefer we will provide replacement products. Please refer to our FAQs page for any questions that you might have. If you wish to contact our Customer Service, you may do so at firstname.lastname@example.org.