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Return Instructions

  • Within 90 days after the delivery a return can be requested. The easiest way to do so is by using the return process below. This helps Crocs™ to properly process your return and refund automatically:

    If you are a registered customer:
    1. Please log into your account.
    2. Choose the order you would like to return.
    3. Go to ‘need to return an item?’ on the upper right side of the page.
    4. Select the item(s) you wish to return.
    5. Confirm your return request.
    6. You will be sent a link for the Return Label which contains further instructions by email.
    7. Please send the item(s) back using the return label which is sent to you.
    8. You will receive a full refund of purchase price and shipping cost paid for the order, on average, within 10 working days after we have received the original item(s). The refund will be issued to the original card/account.

    If you're not a registered customer:
    1. Please click on the return request link at the bottom of the website you ordered from.
    2. Fill in your order number (eight numbers and three capital letters, e.g. 00012345CEU) and billing last name, as per your order confirmation.
    3. Go to ‘need to return an item?’ on the upper right side of the page.
    4. Select the item(s) you wish to return.
    5. Confirm your return request.
    6. You will be sent a link for the Return Label which contains further instructions by email.
    7. Please send the item(s) back using the return label which is sent to you.
    8. You will receive a full refund of purchase price and shipping cost paid for the order, on average, within 10 working days after we have received the original item(s). The refund will be issued to the original card/account.

    Please note: If you have received a defective item, please contact our Customer Service with a short description of the defect. Please don’t return the faulty item(s) before you receive further instructions.

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