Please make sure to place your Christmas order before the below mentioned date to receive it in time:
- 15th of December 2013 all countries except DE, UK, FR, NL, BE
- 17th of December 2013 for DE, UK, FR
- 18th of December 2013 for NL, BE
We wish you a Merry Christmas and a Happy New Year!
If you are a registered customer, please log into your account. A RMA number can be requested next to the order details within 90 days after the delivery;
If you're not a registered customer, then please go to the Customer Service page at the bottom of the website you ordered from and fill in your order number and the billing last name, as per your order confirmation or invoice. Your order details will then show, after which you can select the products you want to return.
You will receive your returns label in link form per email the same day. Please print this label, attach it to the package and return it via regular post. Your returning items will be sent to our collection point in the United Kingdom. Crocs will then collect your returning order in the UK and return it to our warehouse in The Netherlands.
After your returned items have been received by us we will refund you in full the purchase costs and the original shipping costs should the entire order be returned. Your refund will be processed within approximately 14 working days of your returning items being received and processed.