What’s the return policy on Crocs™ products bought at the web shop?
If you chose the wrong model or size, you may return the item within 30 days. On receiving your returned item we will refund you in full, the purchase price within approximately 14 business days.
You will be refunded the original invoiced amount for each item returning. Only in cases where the entire order is being returned will the initial shipping cost be refunded also.
How to return a product for refund?
To facilitate the return of the item(s) to Crocs please use the RMA (Return Material Authorization) process below:
- If you are a registered customer, then please log into your account. An RMA number can be requested next to the order details within 30 days after the delivery date.
- If you're not a registered customer, then please go to the Return request page at the bottom of the website you ordered from and fill in your order number and billing last name, as per your order confirmation. Your order details will then show after which you can select the products you want to return.
You will receive your returns label in link form per email the same day. Please print this label, attach it to the package and return it via regular post. Your returning items will be sent to our collection point in the United Kingdom. Crocs will then collect your returning order in the UK and return it to our warehouse in The Netherlands.
You will receive a full refund of purchase price and original shipping cost, on average, within 14 business days after we have received the original items. The refund will be issued to the original card/account.